Our Support Model

Your Product Goes Live. Our Team Stays. Full Support. Always.

Launch is not the finish line; it is where the real work begins. The team that builds your product stays with it after launch, with the same care for security, updates, fixes and new development.

Let's talk about your project

Software really starts its life after launch

The longest phase of a software project is not development, it is use. Operating systems, browsers and libraries keep changing; security requirements evolve; users bring new needs.

When the team that built it disappears after launch, the knowledge leaves with them: updates slip, small issues grow and the product slowly ages.

At Liberyus we do not leave this phase to chance. The team that wrote your product is the team that knows it, owns it and keeps improving it after launch.

Koyu, gravür benzeri bir zeminde açık gri bir dizüstü bilgisayar. Ekranından glowing mavi-mor kürenin ve etrafında yüzen parlak baloncukların çıktığı görülüyor. Ekranda veri panelleri ve grafikler yer alıyor.

What it covers

  1. A permanent team

    The people who built your product support it. You never have to explain it from scratch.

  2. One point of contact

    One accountable person for every request. No guessing who is on it.

  3. Security and updates

    Platform, library and server updates are planned; security issues are tracked.

  4. Bug fixing

    Reported issues are logged, prioritised and followed through to resolution.

  5. Ongoing development

    Your product grows as your needs do; the roadmap is planned together.

  6. Clear reporting

    Completed work and open requests are shared with you regularly.

How we work after launch

  1. Handover and records

    On launch day, access, documentation and backups are recorded.

  2. Close watch

    Usage and errors are watched closely in the first weeks.

  3. Routine care

    Updates, backup checks and performance work run on a schedule.

  4. Regular review

    Product health and next steps are reviewed together at set intervals.

Who it is for

  1. Companies launching a new product

    An experienced team stands by the product in the critical weeks after launch.

  2. Growing digital products

    As users and needs grow, infrastructure, performance and features grow on a plan.

  3. Enterprise and public-sector projects

    A permanent technical partner for long-running systems that demand reliability and continuity.

Some of the organisations we work with

  • T.C. Dışişleri Bakanlığı logosu
  • T.C. Ulaştırma ve Altyapı Bakanlığı logosu
  • Bilgi Teknolojileri ve İletişim Kurumu (BTK) logosu
  • Hacettepe Üniversitesi logosu
  • Bursa Büyükşehir Belediyesi logosu
  • Türkçimento logosu
  • Barsan Lojistik logosu
  • Mapa Group – MNG Holding logosu

Frequently asked questions

When does support start?

On launch day. Development and support sit with the same team, so there is no gap.

Is support handed to a separate team?

No. The team that built your product supports it; there is no one new who has to learn the system from scratch.

What happens when I report an issue?

Your request is logged, your contact agrees the priority with you and shares the steps to resolution.

Can we ask for new features during support?

Yes. Support is not only maintenance; new needs are prioritised together and built on a plan.

Can we change the scope later?

Yes. As your needs change, the scope is adjusted together.

Do you work with companies outside Türkiye?

Yes. We communicate in English and our remote way of working is set up for international clients.

Keep your product in good hands after launch.

Let's talk about your project